- Platform dashboard
- People, open support requests, impersonation sessions, projects by status, storage, backups and the last day's audit entries, with a health row for each project.
- Service health
- Services and scheduled jobs, database and disk status, live graphs of load and answer time, and the newest application errors.
- Saved replies
- Standard answers the support desk inserts into a request and edits before sending. A reply can be offered first for one category.
- Support report
- Requests raised and resolved over a chosen period, first answers on time, median times, backlog by age and workload by handler.
- Impersonation
- View the portal as a person, or let one project administrator do so for a set time. Every session is audited under both names.
- Support sessions
- During a support session the helper sees what the person sees, it ends by itself after a limit, and the person is told.
- Announcements
- Publish maintenance or incident notices with a level, audience and start and end times. They appear as a card while they run.
- People directory
- Accounts across all projects and companies. Open one to issue a one-time password, disable the account, end sessions, reset two-step or withdraw roles.
- Organisation directory
- Companies on the platform with their projects and people. Edit particulars once for all projects, or merge a duplicate into the company that stays.
- Platform administrators
- Manage the platform's own accounts and their tiers, reset passwords, disable or delete accounts. The last full administrator can never be removed.
- All projects
- Projects the platform runs, with status, owner, period and document counts, and a link to open each one.
- New project
- Name a project, choose its workflow type, bind each party to an organisation, set the numbering pattern and create it, ready for people.
- Project backup settings
- Set where archives are kept, how many versions, the schedule per project, a remote copy over ssh and when administrators may download.
- Restore a project
- Bring a backup back as a new project that starts in set-up, with the reason recorded and the original left untouched.
- Platform recycle bin
- Deleted documents across projects, shown with the reason and restorable by a platform administrator.
- Role catalogue
- Look up what each role confers and who holds it, by project and by organisation. Create, edit, disable or delete roles.
- Workflow templates
- Versioned catalogue of approval hierarchies. Clone, revise as a new version, retire or enable them, and see which projects use which version.
- Workflow template detail
- One version's parties, roles, statuses, transitions and gates can be read before a project adopts it.
- New workflow template
- Write a template from a blank page or an existing version, validate the definition, then save it to the catalogue.
- Project templates
- Save a project's numbering, vocabulary, review gates, holidays and retention as a template, then apply it to any project in set-up.
- Libraries
- Shared vocabularies of disciplines, document types and zones, kept once and added to any project without disturbing that project's own codes.
- Active sessions
- Everyone signed in now, with device, address and last activity. End one session and that browser is signed out on its next click.
- Platform audit trail
- All recorded acts across the platform, filterable by outcome, company and project. Verify the chain or export the result as CSV.
- Sign-in activity
- Successful and failed sign-ins by day over seven, thirty or ninety days, with the addresses that fail most and the latest events.
- E-mail deliveries
- Messages the platform tried to send, with recipient, subject and result, searchable by address or subject.
- Webhook deliveries
- Events sent to another system with the answer received, number of tries and next retry, filtered by webhook or event.
- Backup and restore runs
- Backups, close-out packages and restores for every project, with kind, state, size and archive, filtered and paged.
- Application log
- Server log lines, newest first, filtered by level, file or text. It is read only and nothing is cleared from here.
- Branding
- Platform name, tagline, sign-in headline, footer and help contacts, plus replaceable logos. A preview shows the sign-in panel.
- Auto layout
- Decide whether the top bar folds buttons into menus on narrow windows or keeps every item in place, for everyone on the platform.
- E-mail settings
- Check the relay in use, send a test message and edit the wording of each notification e-mail, with a delivery log underneath.
- Notification rules
- Grid of notification kinds against audiences. Untick a cell to stop that kind reaching that audience, or switch a whole row off.
- Integrations
- Read-only API keys for other systems, limited to chosen projects and a life in days, plus signed webhooks with a test button.
- Storage and quotas
- Each project's storage, documents and members against its limits, with the licence shown. Set limits per project or follow the default.
- Platform escalation
- Who is told, and how long after, when a support request has no first reply by its target, by priority from urgent to low.
- Configuration
- Read-only view of sign-in, sessions, two-step, e-mail, impersonation, support categories and the audit chain. Secrets are never shown.